Stylish Resorts has taken every care to ensure that you will have an enjoyable holiday. Your contract is with Stylish Resorts a business partnership of John Sloan, Lydia La Rue and Caroline Chang-Leng at Wickham House, 2 Upper Teddington Road, Hampton Wick, Kingston-upon-Thames, Surrey KT1 4DY. We will be pleased to advise you on the holiday that will suit your preferences. We also recommend you check the information contained in this website
YOUR FINANCIAL PROTECTION
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Money paid by you to a travel agent for a holiday arranged by us is held by the agent on our behalf.
The air holidays and flights organised by us are ATOL Protected through our Air Travel Organiser’s Licence granted by the Civil Aviation Authority.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
The price of your holiday is guaranteed only once it is paid in full and will not be subject to any surcharges thereafter. The price of your holiday will be shown on your confirmation invoice. If the UK or overseas governments, airlines or other bodies introduce additional taxes, charges or bonds, we can pass these on to you. We reserve the right to change our published prices and offers at any time and these will be advised to you at the time of booking.
We strongly recommend that you take out travel insurance and ensure that you are adequately covered. If you do not have your own insurance you can contact Citybond Suretravel to arrange this. Please enquire for details.
CHANGING YOUR BOOKING
If you wish to alter your booking once it has been confirmed by us this must be done in writing and signed by the person who made the original booking. We shall try to satisfy your requirements and will make an administration charge not exceeding £75 per person (plus any additional holiday costs). Any other changes made by you will be treated as a cancellation and will incur cancellation charges set out below. Please be aware that some airline e-tickets, once issued, may be non-changeable and non-refundable.
CANCELLING YOUR BOOKING
If you wish to cancel a booking once it has been confirmed by us this must be done in writing and signed by the person who made the original booking. Such cancellation will only be effective when we receive the advice in writing. You will incur cancellation charges according to the following scale:
No. of days before Cancellation charges
More than 70 days Loss of Deposit
70-56 days 30%
55-31 days 50%
30-15 days 80%
14-01 days 100%
Day of departure or after 100%
If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges. Claims should be made directly to the insurance company.
CANCELLATION BY US
We reserve the right to cancel your holiday. If we do so we will make a full refund of all monies paid to us or offer an alternative comparable holiday. This does not apply where we cancel because of non payment or late payment by you (or where you request alterations within 10 weeks of departure) when cancellation charges will apply. We will not cancel your holiday within 8 weeks of scheduled departure other than for reasons of force majeure (see Important Note). Please note that we will not be liable for any consequential loss.
ALTERATIONS BY US
The holidays and activities featured by us are planned months in advance and may be subject to change for reasons beyond our control. Therefore, we reserve the right to change your holiday at any time. Some changes will be minor in nature and should not affect the overall enjoyment of your holiday. Where a change is more significant we will endeavour to advise you of such change either at the time of booking or as soon as possible provided there is time before departure
If a major change becomes necessary we will advise you as soon as reasonably possible and give you the options of:-
a) accepting the changed arrangements or
b) transferring to another holiday from us or
c) cancelling your holiday with a full refund
We will also pay compensation on a scale set out below to passengers who have paid the full published price
Period before scheduled Compensation per full fare
departure involving a paying passenger
More than 56 days NIL
56-35 days £25.00
34-15 days £50.00
14-01 days £75.00
A major change is considered to be a change of airport, a change of accommodation to a lower quality or price, a change of departure time or return by more than 12 hours
We cannot guarantee that the providers of flights and accommodation will not overbook. If this happens we will take all reasonable steps to provide suitable alternative arrangements and minimise any inconvenience to you
We have taken all reasonable steps to ensure that the holidays and other services offered by us are reputable and of reasonable standard. We accept responsibility for the quality of all services provided through us. We will pay appropriate compensation if any service is not provided to a satisfactory standard so as to affect the enjoyment of your holiday
We accept responsibility for any proven negligent acts and/or omissions under English Law for any personal injury including illness or death caused by our employees, agents, suppliers and sub-contractors while acting within the scope of their employment in the provision of your holiday. This excludes, air, sea and rail transportation involving domestic, internal or international journeys where our liability will be limited in the manner provided by the relevant International Convention
Claims for personal injury must be made to us within 90 days of the incident and should we make any payment to you we reserve the right to claim any compensation from the persons or suppliers responsible. By signing the Booking Form all those booking the holiday thereby agree to assign to us any rights against any such persons or suppliers relating to the claim. You also agree to co-operate fully with us should we or our insurers wish to enforce those rights assigned to us or to which we are subrogated
At our discretion we shall provide general assistance and advice to clients making a claim (against a third party) who suffer personal injury, death or illness while on holiday from an activity which does not form part of your holiday arrangement. You must notify us within 90 days of the incident. Our assistance which may include legal expenses is limited to a maximum cost of £5,000 per booking form
If you are successful in a claim made against the third party and/or indemnity insurance policy then you must pay us the cost we incurred in assisting you
When you book travel through us with an air or sea carrier you accept their conditions of carriage some of which may limit/exclude liability. These conditions are often the subject of international agreements between countries and our liability will not exceed any limitations applicable under International Convention
IF YOU HAVE A PROBLEM
If you encounter a problem while on holiday you must bring it to the attention of our local representative, hotel management, supplier or ourselves as soon as possible. This gives us the best opportunity to resolve any problem there and then. If you fail to follow this procedure we cannot accept responsibility as we will not have had the opportunity to investigate and remedy the problem. If the problem cannot be resolved and you wish to pursue the matter you must inform us in writing within 28 days of your return quoting your holiday booking reference
We will endeavour to resolve complaints amicably. If this is not possible you may refer the matter to the independent arbitration of the Chartered Institute of Arbitrators which administers a special scheme for the travel industry
This scheme is conducted by written representations from the parties. The limits of claim are £1,500 per person and £7,500 per booking form. It does not apply to claims which are solely or mainly to deal with physical injury or illness or their consequences. An application for arbitration must be made within 9 months of the date of return from holiday
Compensation payments do not apply to changes caused by force majeure (war, threat of war, riots, civil strife, terrorist activity, strikes or other industrial disputes, natural or nuclear disasters, fire, quarantine, epidemics, weather conditions, government action, technical problems with transportation, changes of schedules or operational decisions by airlines, closure or congestion of airports or such other events beyond our control)
When you book your holiday with Stylish Resorts you are entering into a binding agreement. The booking conditions, any important information and price agreed form part of the agreement. Your Agreement with us is made on these terms and is governed by English Law and the jurisdiction of the English Courts
Our contract shall be deemed to have been made at the offices of Stylish Resorts
HOLIDAY PRICE INCLUDES
• Return scheduled air travel for your destination including the free baggage allowance shown on your airline ticket
• In-flight meals provided by the airline
• Hotel or other accommodation as confirmed (including obligatory service charge or taxes levied by the hotel)
• Meal arrangements as booked. Holidays including main meals will usually start with dinner on day of arrival and finish with breakfast (for half board) or lunch (for full board) on day of departure
• Overseas, local and government taxes
• Services of a Stylish Resorts representative or local agent at your overseas destination
• Transportation between the overseas airport and your accommodation
• Multi centre holidays also include transportation required to complete the itinerary (unless specified)
• UK Air Passenger Duty
• Travel from your home to UK airport of departure and vice versa
• Holiday insurance, visa and vaccination charges where required
• Excursions, sight seeing tours or other special services which are not shown as included
• Charges made by hotels for use of certain facilities, drinks, extra meals, and personal items (laundry, telephone calls) and any taxes or service charges thereon
• Overseas departure taxes where not indicated as included
HOW TO BOOK
We will be very pleased to advise you on selecting the right holiday for you – please e-mail, telephone or write to us
Thereafter, contact us directly or through your travel agent to make a provisional booking which will be held for seven days pending receipt by us of your Booking Form, deposit and insurance premium (if applicable). Any variation to published prices will be advised to you at this time
Then, complete and send the signed Booking Form to us with your deposit of 10% of the holiday price (minimum £250 per person). If you are booking within 10 weeks of departure full payment should accompany your booking. (Deposits are not required for infants under 2 years on date of departure)
The person who signs the Booking Form does so on behalf of all those named and all are subject to these conditions
On receipt of your Booking Form and deposit/full payment we will send you within 7 days a confirmation invoice verifying your holiday and payment details. It is then that a binding contract exists between us. The invoice will show any outstanding balance and due date for payment. The balance due must be paid to us no later than 10 weeks before departure. If you do not pay the balance by the due date we reserve the right to treat the booking as cancelled and cancellation charges will apply
All holidays, published offers and prices on this website are subject to availability at the time of booking
Air travel tickets, holiday accommodation vouchers and any other documentation will be sent to you about 2 weeks in advance of departure
Terms and Conditions valid until 31 March 2014 or further notice